At the top of each EPR  page is the button.  By selecting this button the user will be taken to the EPR Systems On-Line Help and the specific help information for the web page the user is on will be displayed.

For example if a user was on the "Adding Practice Locations" page and clicked the button, the on-line help file for the "Adding Practice Locations" page will be displayed as shown below.

Once the user has accessed the on-line help system then the user can navigate to any other part of the help system by clicking on the applicable link on the left-hand side of the screen, or searching for a particular topic.

Technical Support

Please contact Technical Support for problems or questions - (615) 599-1627 Technical Support hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. CST.

To reach the appropriate person for assistance from the main telephone menu, press “1” for Technical Support, “3” for Privileging Support, or “4” for Document (FormBank) support. If our support team is currently online helping another client please leave a descriptive message along with a name and telephone number. Someone will be contacting you either by phone or email. If you leave a message after hours, then the call is returned within 48 hours. The best way to contact support is to email them at support@medkinetics.com.

Please see Medkinetic’s web site for additional information, such as news letters, report updates, third party software links, FAQs, and more: www.medkinectics.com.

The IT Technical Requirements must be met in order for Medkinetics to function properly.  

Submit a Support Ticket

The best way to submit an error/problem/request to technical support is to email support@medkinetics.com and put in the subject line an explanation of the issue. In the body of the email, indicate who you are, the facility, and make sure if the issue is regarding a user or practitioner, TYPE the FULL NAME and DOC ID. The issue is logged into an automated tracking system; and you will be emailed a ticket support tracking number - that can be used to follow the progress of the problem and/or its resolution. In the event the user must contact technical support, someone will contact you within 48 hours with a resolution or follow-up regarding the issue or question. We encourage users to follow up if desired response has not been achieved and provide us with the open ticket number.